Chapter 4 - The Quality Conundrum
Quality engagements support diverse perspectives and high levels of participant satisfaction
There are various methods for quality engagement, such as ethnographic studies, design workshops, citizens panels, town halls, and institutional deliberations. The best method depends on the political/social context and the diversity of viewpoints.
Quality processes often involve public participation from planning to implementation, but this can be resource-intensive and not always feasible.
Key aspects of quality engagements include:
Process Design and Facilitation: Facilitators should view participants as experts, balancing respectful collaboration with encouraging different opinions to foster innovation.
Diversity and Inclusion: Recognizing and respecting diverse viewpoints and enabling inclusive participation through varied communication and engagement processes.
Plurality and Compromise: Valuing multiple perspectives and being willing to learn from each other, often requiring compromise rather than full consensus.
Practice Tips
Create a broad engagement strategy that enables multiple options for participation
Provide clear advice on the scope of the engagement, including next steps and timeframes
Involve both expert and peer facilitators to ensure all people feel safe and able to contribute to discussions